Case Management
At Elegant IT, we believe in making things simple, simple for our customers, and the users of our products. With our Case Management software, you will have the freedom and flexibility to manage case loads, including Human Resources, more efficiently, the software delivers robust functionality, easy integration and the ability to by customized to precisely match your business needs.
Case Management Software advantages:
1. Customizable: if you cant find the solution that fits, we will be happy to talk to you about your requirements, and build the software
around your needs.
2. Affordable: with all of our products, we believe in providing affordable business solutions, no matter what the size of your business.
3. Support: we are strong believers in going the extra mile, and will support with the entire process, from conception, to long term service or advice on getting the best out of the software
Our Case Management Software makes it easy to:
• Mange large numbers of case types and investigations
• Handles cases and tasks more efficiently
• Ensures that Statutory and Company time scales are adhered to at all times
• Records activities, actions & advice given
• Provides a robust audit trail
• Records time spent working on each case
• Collaborates efficiently across the organisation
• Ability to attach any documents, investigation and disciplinary notes, outcome letters, ET1 claim forms, the list is endless
• Gain real-time insight into your organisations operation and performance
• Ability to contain all HR / ER related documents and support information, in one place
• Document library function, for storing all HR Policies / Procedures, scripts, letter templates or online staff hand books.
Our software can be specifically designed around your business requirements and procedures, and can be applied to a number of different area’s, such as Call Management, HR Management, H&S Management, and any other business process, that may require detailed information being recorded and retained.
Case Management Software, comes complete with built in Workflow processes, what this means for your organisation:• Regular notifications: to the appropriate line manager, to ensure that cases are being managed effectively
• Assignments: cases can be automatically assigned to the appropriate resource, by using the assignee option
• Reminders: the system will remind individuals on a regular basis (set by the user) of any live cases, new cases, and cases that are at
risk of not being completed within the appropriate time scales.
• Escalations: any cases that are overdue, can be set up, to be escalated to the next level of authority / line manager. Cases can also be
escalated for purposes of next stage in the formal process, for example if an employee receives a warning and wishes to appeal, the
whole case, and all documentations recorded, can then be escalated to an alternative manager.
• Closure Notes, once again, the system will inform the assignee if a case has been closed
• Freedom: you have the ability to build in a range of other workflow processes if required.
Our Case Management Software, would not be complete, without robust reporting tools, once again the system and our staff have the ability to support any specific requests for reporting, some of these could include:
• Reporting on / comparing performance by individuals, location, case type, etc
• Analysing overall organisational performance
• Statutory / company time scale reports – our simple Red, Amber, Green profiling, will ensure cases are always dealt with appropriately.
• Report Trends. This will support the organisation, in identifying possible training needs
• Generate exception reports showing overdue cases and actions
• Filter reports option
• Exporting information to excel or PDF format
• Ability to share data automatically via e-mail
The Case Management Software or System, can stand alone as a department tool, or can be integrated into your organisations shared intranet / internal systems, to be used as a portal, where managers are able to log cases, ask for advice and take advantage of the document library, scripts, templates and so on.